Airline Leaders Think Tank
April 26 – May 17, 2022
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6
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Testimonials
Speakers
Juliana Rios
Chief Information & Digital Officer, LATAM Airlines Group
Juliana brings over 20 years of expertise in services and technology in finance and airline industries. Her experience covers business transformation, M&A, digitization, IT, and management of large-scale projects such as PSS migration. In her current role as Chief Digital and IT Officer she leads Latam Airlines Digital transformation efforts whilst maintaining the applications and infrastructure of the company operating successfully. Before joining Latam Airlines in 2015, Juliana was a senior executive at Banco Santander in Brazil heading the retail business strategy and customer experience. She led integration programs in Brazil, Italy and the Netherlands. Juliana holds a university diploma in business administration and a MBA in corporate management from IBMEC, Brazil. Juliana is Brazilian living in Chile with her husband and two kids, her personal interests are travelling, cooking, crafting in general and playing time with her kids.
Ahmad Luqman Mohd Azmi
Group Chief Operations Officer, Malaysia Airlines
Ahmad Luqman was appointed Group Chief Operations Officer (GCOO) of Malaysia Airlines Berhad overseeing Operations and Engineering for the Malaysia Aviation Group of companies in February 2018. He is an internally grown talent who started his career with Malaysia Airlines as a management trainee over 20 years ago. Prior to his appointment as GCOO, Luqman was CEO of MAB Kargo, the cargo subsidiary of MAG, a role he held since Sept 2015.
Peter Glade
Group Chief Commercial Officer, SunExpress Airlines
Peter is a - “three P leader”: Proven turn-around manager, profitability aficionado and proud family father. He enjoys working cross-cultures and travelling the world – when possible . In his role as CCO of SunExpress, a leading leisure airline JV between Lufthansa and Turkish, Peter drives innovation into the sometimes old fashioned processes of leisure travel in Europe, increases revenues and lowers cost e.g. through new partnerships. Well and in the last months, he learned a lot about viruses, travel restrictions and how to make profit as an airline despite all uncertainties. Before SunExpress, Peter was part of the Turn-Around Team in Austrian Airlines, lead Sales and Market Development at Star Alliance and worked as consultant for Accenture. Even prior to that Peter was management trainee at Lufthansa, but this was already in the last millennium…
Javed Anwar Malik
Group Chief Operating Officer, AirAsia Berhad
A senior executive, who has led and delivered large scale operations in AirAsia's Airline structure including Ground Handling and Airport Management. As a GCOO, Javed Malik is accountable for providing AirAsia's group-wide direction on Operational Performance & Standards, bringing Technology & Innovation that will drive guest engagement on the ground, or in the air. Delivering strong financial contribution along the way through collaboration across the Operations Division, which is made up of Engineering, Flight Operations, Cabin Crew, Ground Services across 158 airports, Supply Chain, Safety, Security and Network Operations Management Command Centre.
Nicolle Jackson
Director SOC, CommutAir - United Express
Nicolle started her aviation career with NWA in August of 2001. After the September 11th tragedy, she reevaluated and pursued other interests. In March of 2012 there was a position available as a flight attendant for a local regional airline aviation piqued her interest once again. After flying the line for a year, family priorities clipped her wings, but all was not lost. Joining the SOC group as a crew scheduler, she quickly moved from scheduler, to supervisor, then onto manager. After successfully implementing an integrated dispatch, crew, and ops system; she moved to CLE to begin a new chapter with CommutAir. In the five years since joining them, Nicolle has again moved up in the ranks from the Manager overseeing crew scheduling, to the Senior manager with crew scheduling, employee travel, and IOE scheduling. In March of 2021, she joined the IT team as the Senior Technical Project Manager leading initiatives to improve efficiency. After again successfully implementing the dispatch software in NOV of 2021, Nicolle’s priority shifted to implementing the new crew and ops system. Seeing the need for leadership within the SOC and for the project to be implemented on time and successfully, she was asked to lead the SOC. As of January 31st, Nicolle’s “lead by example” style of leadership began driving change, providing support and guidance as the Director of SOC.
Shane Carson
Director Crew Service, WestJet Airlines
With over 20 years of experience with the WestJet Group, Shane has held a variety of leadership roles within the Inflight, Airport and Flight Operations departments. For the past six years, Shane has led the Crew Services division during a time of key transformation at WestJet including the introduction of widebody operations, negotiation of first union contracts for pilot and cabin crew, and managing through multiple waves of the COVID pandemic which impacted the Canadian airline industry particularly hard.
Recordings
Ladies & Gentlemen,
It was our pleasure hosting you during the AirShow 2022 – the IBS Software Airline Leaders Think Tank
Watch all six AirShow 2022 sessions and get inspired from airline leaders on the aviation industry in 2022 and the future outlook.
News & Resources
Operations Redefined with iFlight -
The next generation single digital airline operations platform
A Roadmap for Transforming Airline Flight Operations During COVID-19 Recovery & Beyond